RETURNS, EXCHANGES & REFUNDS

FAULTY OR DAMAGED ITEMS

  • We take great care in packaging all of your items so they get to you safely and promptly but sometimes, things can happen to the package that are out of our control.
  • Any faulty or damaged items need to be reported within 3 BUSINESS DAYS upon your order being reported by Australia Post as "delivered".
  • Please email us info@theeternalspirit.com.au to start the process and we will negotiate a solution to your satisfaction.
    • For returns to be dealt with efficiently, we will require you to either
      • Email a photo of the faulty or damaged item with a mention of the invoice number OR
      • Show it to us in person if you are coming into our store with proof of receipt.
      • Please be patient and allow us the time to resolve the situation for you.

    REFUNDS/EXCHANGES

    • We do not offer refunds or exchanges so please choose carefully.  This includes any purchases made with Afterpay.

    SALE ITEMS

    • All sale items are final so please choose carefully.

    JEWELLERY WARRANTY

    • Our jewellery is covered by a lifetime guarantee on the manufacturing of the items. 
    • The manufacturing guarantee does NOT cover general wear and tear, accidents, or misuse of the items.  Although we can most likely still fix the item due to any damages caused by the customer, it will be at a cost which is to be agreed upon between Eternal Spirit and the customer.
    • In the unlikelihood that there is indeed a manufacturing defect with your jewellery item, please email us to start the process.
    • Please allow anywhere between 4-12 weeks depending on the item, supplier and difficulty of the repair job. 
    • It is the responsibility and cost to the customer that the item is returned to Eternal Spirit for repair.
    • It is the responsibility and cost to Eternal Spirit to return the item to the customer after it has been fixed.